Revolutionizing parking management

Embarking on the journey: Navigating parking challenges

Imagine the Ticket App, a magical tool that helps parking agents make quick decisions about issuing tickets. This app makes their work easy and keeps them safe. I, as a UX Designer, jumped into this adventure to create a better experience.

Setting the stage: Parking puzzles addressed

When I started, agents were using pen, paper, and watches to issue tickets. Each city had different rules, proofs needed, and sometimes situations turned dangerous. It was time-consuming and not so accurate. I talked with parking experts and realized every city had its own story.

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The vision unveiled: Discovering what's needed

Agents often faced challenges. They had to manually check license plates, follow complex rules, and keep track of time. I aimed to make this process smoother. Imagine if the app could handle time and regulations. Cameras could replace pens, and all data could be automated. No more human errors!

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Mapping the way: Understanding agents and goals

I created stories about agents and their tasks. Some wanted to verify license plates, regulations, and time. I looked at another parking app and saw what worked and what didn't.

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Shaping the blueprint: Defining the process

I started with scenarios, imagining how agents would use the app. The main goal was to let agents focus on verifying instead of calculating. The app could automatically fill in license plate details, regulations, and time. If there was a violation, agents could print tickets quickly.

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Bringing ideas to life: Developing the solution

I sketched out ideas on paper and turned them into a working prototype. The app's magic was starting to come alive.

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Witnessing the magic: Transforming parking enforcement

After the app launched, we received fantastic feedback. Issued tickets increased by 90%, and there were no reported incidents. People loved how easy it was to use. Some suggestions came in too, like making letters and numbers clearer. We listened and improved.

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Unlocking possibilities: Expanding the App's impact

As the app gained popularity, we kept adding new features. We introduced features like dispatch, which helped agents coordinate better. Picture references proved the time and location of violations. We even had occupancy stats to know how busy a street was.

Un conclusion: Elevating parking management through design

This journey was about more than just an app; it was about making parking better for everyone. By understanding agent needs, using creative ideas, and building tools that make work safer and smoother, I contributed to making cities friendlier places for everyone.