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Workjam

Interactive timesheet management

Empowering frontline workers with better scheduling

Expertise

Product Design

Platforms

Web

Deliverables

Audit, UX architecture, wireframes, high fidelity screens
High fidelity screens of the help desk app on iOS

Overview

Starting out facing challenges:

Imagine WorkJam, the tool that helps workers manage schedules, time off, and time cards. I jumped in as a Product Designer to make this process smoother and friendlier.

The Beginning addressing issues:

When I arrived, the app design was cluttered, not working well on different devices, and had confusing navigation. I talked with the Chief Product Officer and learned that understanding users, from small shops to big companies, was key.

High fidelity screens of the help desk app on iOS

Execution

The Vision: Discovering what's needed

Managing shifts for managers was tough. Figuring out who's unavailable, who wants to change shifts, and dealing with rules was a headache. Workers needed an easier way too. So, I imagined things visual, helping managers and workers quickly see what's happening.

3 features that a concurrent had implemented

Finding the Path: Learning from others and planning

I checked out similar apps and found cool features. I used these ideas to rearrange WorkJam, putting things where they make sense. For example, I combined availability info with scheduling.

Mind mapping showing the information architecture of the new app

Making a plan: Designing with purpose

I created stories about what users want. This helped guide my design and kept things focused on what users need.

uer stories of what the user wants to accomplish

Putting ideas into action: Designing and testing

I brainstormed with the team and turned ideas into sketches. Navigation got simpler, menus got better, and everything worked well.

Wireframe
Crazy eight wireframe transformed later
Wireframe of the scheduling as a manager
Wireframe

Creating the look: Designing screens

I made detailed designs for how the app would look. Shift management got easier to understand and use.

Vertical navigation on web and mobile
Vertical navigation on web and mobile

Results

Seeing results: Making a difference

The changes were huge. Navigating the app got smoother, and managers got a better calendar view. This helped them assign shifts more accurately.

Showing information clearly: Visualizing data

Data became easier to understand with pictures. Daily views and drag-and-drop tools made managing shifts a breeze.

Daily view for a manager using drag and drop on a calendar
Interactive daily view

Week at a glance: Looking ahead

Weekly views made things even clearer. Plus, I had a cool idea using smart suggestions to pick the best workers for shifts based on their hours and skills.

Weekly view
In conclusion: Redefining design, improving WorkJam

This journey wasn’t just about changing the app; it was about making work life simpler. By listening to users, using creative ideas, and building tools that work, I helped make WorkJam a friendlier place for everyone.