Empowering frontline workers with better scheduling
Starting out facing challenges:
Imagine WorkJam, the tool that helps workers manage schedules, time off, and time cards. I jumped in as a Product Designer to make this process smoother and friendlier.
When I arrived, the app design was cluttered, not working well on different devices, and had confusing navigation. I talked with the Chief Product Officer and learned that understanding users, from small shops to big companies, was key.
Managing shifts for managers was tough. Figuring out who's unavailable, who wants to change shifts, and dealing with rules was a headache. Workers needed an easier way too. So, I imagined things visual, helping managers and workers quickly see what's happening.
I checked out similar apps and found cool features. I used these ideas to rearrange WorkJam, putting things where they make sense. For example, I combined availability info with scheduling.
I created stories about what users want. This helped guide my design and kept things focused on what users need.
I brainstormed with the team and turned ideas into sketches. Navigation got simpler, menus got better, and everything worked well.
I made detailed designs for how the app would look. Shift management got easier to understand and use.
The changes were huge. Navigating the app got smoother, and managers got a better calendar view. This helped them assign shifts more accurately.
Data became easier to understand with pictures. Daily views and drag-and-drop tools made managing shifts a breeze.
Weekly views made things even clearer. Plus, I had a cool idea using smart suggestions to pick the best workers for shifts based on their hours and skills.
This journey wasn’t just about changing the app; it was about making work life simpler. By listening to users, using creative ideas, and building tools that work, I helped make WorkJam a friendlier place for everyone.